There might have been a problem with your ID. It has to be an acceptable ID and it has to be an original ID and not a copy.
There might also have been a problem with your photo. It might have been blurry or incomplete. The entire ID, including all four corners, needs to be centered and clear in the photo.
We suggest that you try again with a different type of ID. If that doesn’t work, contact us. Here’s a link for contacting us: https://kb.dealstream.com/contact-us